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Crisis management insights from Red Banyan CEO Evan Nierman were recently published in entertainment-focused news site Drew Reports News. In the interview, Nierman shares his perspective as a crisis expert on how Ellen DeGeneres can save her show following allegations of a toxic workplace environment.

Nierman discusses Ellen’s shortcomings in handling the controversy surrounding her talk show, and the one key element that is still missing from Ellen’s apology.

“Ellen needs to speak directly to the American public since we are accustomed to seeing and hearing her,” Nierman said. “She needs to deliver an emotional message from the heart if she wants to truly get a handle on this crisis.”

Click here to read the interview and learn more about Nierman’s thoughts on the future of Ellen’s brand.