By Mark Sachs, Director of Client Engagement “If a culture is open and honest about mistakes, the entire system can learn from them. That is the way you gain improvements.” Dr. Gary Kaplan, CEO Virginia Mason Health System In my last blog, Apologies and the Future of Failure,...
Read more
By Mark Sachs, Director of Client Engagement The discussion I’m about to open is centered on the thesis that apologies are essential to the successful learning that occurs through failure. Unfortunately, our deep-seated biases and cultural stigmas against apologies are preventing this process from taking...
Read more
Actor Alec Baldwin made a huge crisis communications gaffe by claiming he would “never point a gun at someone and pull the trigger” during a recent interview with ABC news anchor George Stephanopoulos, Red Banyan CEO and Evan Nierman told Leland Vittert on NewsNation’s “On...
Read more
Crisis communications is a fast-moving profession in which judgments must be made quickly without the luxury of time. Red Banyan CEO Evan Nierman discusses this dynamic in a recent Fast Company article that focuses on the challenges crisis PR experts face when deciding whether or...
Read more
Public relations is key to getting news out about your small business or startup, but not every company has room in their budget to hire a professional PR agency when they first open their doors for business. PR is a great way to increase your...
Read more
By Robbin Lubbehusen Companies that hired remote workers during the COVID-19 pandemic have discovered that remote workers provide added value, greater perspective and more flexibility. They also require more work. The pros, however, far outweigh the cons. Companies that once resisted remote hiring are now...
Read more
What do you do when your business or brand is the target of an online social media attack? Crisis PR expert Evan Nierman discusses options in a recent Fast Company article entitled, “How to ensure social media helps, not hurts, during a crisis.” Evan is the...
Read more
Is your company distinguished by a unique brand and culture? What are the elements that make your workplace different from all others? Do former employees talk favorably about your business or are the negative comments piling up on social media? There are so many variables...
Read more
Red Banyan CEO and crisis expert Evan Nierman recently discussed the Travis Scott Astroworld Disaster on Fox5 DC in an interview about the concert tragedy that left eight dead. Nierman noted that the event went out of control quickly with no apparent backup plans for...
Read more
I have a new favorite podcaster. So naturally, now that I work in strategic communications, I thought I would explore what makes this person such a good communicator, and are there lessons each of us can learn? Bari Weiss is a former New York Times Op-Ed columnist...
Read more