Red Banyan Founder and CEO Evan Nierman said in a recent Reuters article that Southwest Airlines should concentrate on operational issues instead of blaming bad weather for their catastrophic meltdown.

The carrier will now answer to U.S. Congress on February 9th when Chief Operating Officer Andrew Watterson testifies before the Senate Commerce Committee. The move has caused some to wonder why Southwest Airlines CEO Bob Jordan failed to accept the invitation despite his plans to attend an employee rally in nearby Baltimore on Wednesday. Southwest said the hearing conflicted with other commitments, Reuters reported.

“I don’t think they’re being consistent enough about what message they’re putting out,” said Nierman, a crisis PR expert, in the Reuters article. “The public is more concerned about the computer system, not the weather system.”

Read the complete Reuters article here.