Hotels, Restaurants, and other Entertainment Venues need public relations to get the word out about the positive events they host, the guests they serve, and the amenities and special deals they provide. Businesses that rely on ticket sales, and rooms and tables being booked can see drastic sales swings with media mentions (or the lack thereof.)

Red Banyan’s PR professionals have the talent and expertise required to convey your valuable information and keep your business in the press. With our team spread out throughout the country, we are adept at working with local press to support our clients in the markets most important to them.

Crisis Management and Preparation

Crisis management for the hospitality and entertainment industries presents a variety of unique challenges as the majority of employees are deskless and may be difficult to reach. Red Banyan’s hospitality crisis communications experts will help your staff determine the best and fastest way to share critical information with everyone during an emergency. Methods such as email may not be universally helpful because many employees don’t work at computers, and others work at night. Whether it is more effective to use an app, texts, social media, or some other method to communicate, our crisis PR specialists will devise a fail-safe plan for your unique business and its audiences.

This effective communication plan allows managers to keep in touch with employees about work schedules, closures, and any special procedures that may have been put into place to continue operations. It creates confidence that management has control of the situation.

Our crisis management team has experience handling a wide variety of crisis communications for hotels related to accidents, suicides, deaths on the premises, theft by housekeeping and robberies committed on-site. We have also worked with restaurants and bars with health code violations and even shootings.  Unhappy diners are often quick to post negative reviews on social media when they are dissatisfied, and the long-term results can be devastating. We are adept at handling negative events, including bad reviews work to address unfortunate circumstances with minimal repercussions. Canceled performances, closures, and other negative events typical in the entertainment industry are also in our wheelhouse.

While we are adept at managing crises when they happen, having a robust crisis management plan in place will ensure a smoother road when that crisis does occur and that your guests and employees are better informed and more confident than they would be without it. Red Banyan and its crisis management team can help you create that too!